User Guides

Dashboard

• How to check a user's role and account access [user]
• My Transactions Overview [user]
• My Cards Overview [user]
• Task Manager Overview [user]

Personal Settings

• How do I update my LINKBANK IMPACT account password? [user]
• How do I update my LINKBANK IMPACT account profile? [user]

Transactions

• Why was my card transaction declined? [user]
• How to dispute a transaction [user]
• How to add a memo and missing receipts to a transaction [user]

Cards

• What should I do if my charge card is lost or stolen?
• How to view card status and card limit [user]
• How to freeze or unfreeze an existing physical or virtual card [user]
• What is the difference between a company's Credit Limit, Department Limit, User Limit, and Card Limit? [user]
• How to locate a card's billing address and zip code [user]
• How to view the card number [user]

See all 8 articles

Mobile App for Users

• How do I use my LINKBANK IMPACT Card with Apple Pay?
• Completing your LINKBANK IMPACT Card account setup on mobile [users]
• Can I use my LINKBANK IMPACT Card with Apple Pay, Google Pay, or Samsung Pay?

Troubleshooting and FAQ

• Merchant PIN prompt